Acceptable Use Policy

Last updated: 31 August 2026

This Acceptable Use Policy (AUP) forms part of the Lydmera Terms of Service. It applies to every Account, user, Customer Content and use of an Output.

1. Use the Service lawfully and safely

You must not use the Service to:

• break a law, sanction, court order, permit, professional rule or third-party right;
• misrepresent your identity, authority, qualification, review or approval;
• issue an Output as professionally checked when the required review did not occur;
• bypass a permit, code review, safety process or legally required professional sign-off; or
• apply an unverified Output to specification, procurement, installation or operation contrary to the Engineering Disclaimer.

2. Protect other people’s rights and data

You must not upload material that you do not have a right and lawful basis to use. Minimise personal data in project documents.

Unless Lydmera has agreed an appropriate workflow in writing, do not upload:

• special-category or criminal-offence data;
• payment-card data, passwords, private keys or access tokens;
• government identity documents;
• protected health information;
• classified, export-controlled or defence-restricted information; or
• information whose disclosure to Lydmera or its listed subprocessors would breach a contract, NDA or law.

Do not use the Service to harass, threaten, defame, discriminate, exploit or unlawfully monitor a person.

3. Do not attack or misuse the Service

You must not:

• introduce malware or harmful code;
• probe, scan or test a vulnerability without prior authorisation under the responsible-disclosure rules;
• access another Account, project or system without permission;
• evade authentication, plan limits, usage limits or security controls;
• disrupt the Service through denial-of-service activity or unreasonable automated traffic;
• scrape or bulk-extract the Service, protected methodology or datasets except through an authorised export/API;
• reverse engineer or decompile except to the limited extent a law gives a right that cannot be waived;
• share credentials, resell the Service or create multiple Accounts to evade restrictions; or
• use the Service or its Output to build, train or benchmark a competing product without written permission.

4. AI features

Do not attempt to extract protected model data, defeat safeguards, submit unlawful content or use Lydmera’s AI integration for a purpose unrelated to the Service. AI output must not be presented as verified fact or professional judgement without the required review.

5. Fair use

Automated access, API access and high-volume use must remain within documented plan limits and technical instructions. We may rate-limit activity that threatens reliability or materially exceeds the agreed use. A Business order form may state specific limits.

6. Investigation and enforcement

We may investigate reasonably suspected misuse and preserve relevant evidence where lawful. Our response will take account of severity, urgency, recurrence and risk.

Where practicable, a minor remediable breach will receive notice and a reasonable opportunity to correct it. We may restrict or suspend access immediately where needed to address a security threat, fraud, unlawful activity, danger to another person, serious/repeated abuse or a legal requirement.

Termination and data handling follow the Terms. Refund and withdrawal eligibility follows the Paddle transaction terms, Paddle Refund Policy and applicable law; this AUP does not create a blanket “no refund” rule.

7. Reporting

• Suspected unlawful use or infringement: legal@lydmera.com
• Security vulnerability: security@lydmera.com
• Personal-data concern: privacy@lydmera.com

Provide enough information to investigate, but do not send unnecessary personal data or exploit a vulnerability beyond what is needed to demonstrate it.

8. Changes

Material changes will be notified in accordance with the Terms. An urgent change required for security or law may take effect sooner.